Updated January 1st, 2022:
At Advanced Animal Care, our number one priority is the safety and well-being of our staff, clients, and their pets.
We are open and actively monitoring the COVID-19 situation and have implemented protocols to ensure we are following the recommendations of the CDC. Per the CDC our pets cannot become infected with COVID-19 but please follow CDC recommendations of washing your hands after contact with your pets.
We are open Sunday, Monday, Wednesday, and Thursday from 8:00 AM to 4:00 PM and on Tuesdays from 9:00 AM to 4:00 PM. Please be patient with our staff – We are experiencing longer than normal wait times.
For Scheduled Appointments with a Veterinarian:
- Please remain in your vehicle.
- A staff member will approach you to obtain your information and get your pet checked into our hospital system.
- We are allowing clients into the hospital. Masks are optional. If you choose to come in with your pet you will be provided with a pager. The pager will light up and vibrate when we have a clean examination room ready for you and your pet. When the pager goes off you are free to come into the lobby and a Client Service Representative will escort you to an examination room.
- If you are not comfortable entering the building you may remain in your vehicle while we bring your pet inside for their examination. The Veterinarian or Technician will call you throughout the examination to discuss any concerns you have, recommended treatments and tests, results, treatment costs, medications, or any other important information. At the end of the appointment, a Client Service Representative will collect payment with a credit or debit card and a Technician will return your pet directly to your car.
For Scheduled Appointments with a Technician:
- Please remain in your vehicle.
- A staff member will approach you to obtain your information and get your pet checked into our hospital system.
- We are allowing clients into the hospital. Masks are optional. If you choose to come in with your pet you will be provided with a pager. The pager will light up and vibrate when we are ready for you and your pet to enter the lobby. After entering the hospital a technician will meet you in the lobby to discuss your pet’s healthcare. They will then take your pet to the treatment area to perform the services needed.
- If you are not comfortable entering the building you may remain in your vehicle while we bring your pet inside for their appointment. A Technician will discuss any concerns you have, recommended treatments and tests, results, treatment costs, medications, or any other important information with you. At the end of the appointment, a Client Service Representative will collect payment with a credit or debit card and a Technician will return your pet directly to your car.
For Picking up Your Pet’s Medications or Food:
We offer curbside delivery of your pet’s food and medications. Please remain in your vehicle and a staff member will assist you. We also offer home delivery of your pet’s food and medications. You can order here – https://advancedanimalcare.securevetsource.com/site/view/HomeDelivery.pml
We are receiving a lot of phone calls and will return your call as soon as possible, prioritizing calls by urgency. In an attempt to free up our phone lines for urgent matters we ask that non-urgent questions and refill requests be submitted to our email at records@aac.vet or by using our app – https://aac.vet/our-app/. To download our app visit the app store and search for Advanced Animal Care. The email you use in the app MUST match the one we have on file. If you aren’t sure or are having trouble with the app or our online pharmacy please email us.
Thank you for your patience, compassion, and understanding.